Customer Support Specialist

  • Customer Service
  • Full-Time
  • 3 weeks ago
  • Michigan
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Job Information

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    Job Vacancies 1 opening
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    Experience 3 year

Job Description

Ooze Wholesale is a one-stop-shop for all types of smoke shop, dispensary, and convenience store products and accessories. We are the exclusive distributor of our House Brands: Ooze, King Palm wraps, Truweigh scales, Green Monkey Grinders, Loud Lock packaging, and Stache products, and our catalog offers thousands of products from leading industry brands as well as up-and-coming brands. 


As an industry leader we have experienced exponential growth since we were founded in 2015. We have made the Inc. 500 list of fastest-growing companies the past two years, and have recently renovated and expanded our Headquarters in Oak Park, MI. We have a brand-new front office and showroom to accommodate our growing team and have more than tripled our warehouse space as we continue to build our assortment and launch new products. 


As a Customer Support Specialist for Ooze, you will be joining a growing team of dedicated Customer Support Specialists that primarily support our direct-to-consumer customers that shop our Ecommerce sites.  You will apply your existing knowledge of cannabis accessories, as well as obtain new knowledge, in order to support a wide variety of customer requests.  This position requires a range of tasks to be performed in a high-volume, ever changing work environment. 


Our team is passionate about taking the cannabis accessory industry to the next level. We cater to the everyday user and keep retailers stocked with our products. We use our expertise to offer the best smoking experiences and are always looking for new talent to keep us on the cutting-edge.   The ideal Customer Support Specialist for Ooze Wholesale is a positive, upbeat and energetic industry enthusiast who’s driven to share the benefits of the Ooze life, loves creative challenges, and wants to make an impact on advancing this industry. 


Customer Support Responsibilities: 

  • Welcome and greet visitors in person (Wholesale customers, by appointment only) or on the telephone; answers or refers inquiries. 
  • Respond to customer service platforms such as social media, contact forms, and emails. 
  • Collaborate and communicate with internal departments such as warehouse to handle consumer issues and drive improvements of service 
  • Provide solutions or alternatives by analyzing consumers’ issues and problems continuously and proactively 
  • Process warranty exchanges. 
  • Maintains customer accounts by obtaining, recording, and updating personal and financial information. 
  • Scanning, filing, distributing office mail and other general clerical duties. 
  • Ability to answer multiple phone lines and know how to transfer. 
  • Contributes to team effort by accomplishing related results as needed.


  • 3-5 years’ experience in customer service. 
  • Positive, upbeat, customer service go-getter! 
  • Knowledge of smoke shop and dispensary items (cannabis accessories).
  • Collaborative, energetic and hands-on team player
  • Strong interpersonal and communication skills with the ability to effectively resolve difficult situations 
  • A strong communicator who can explain complex information in simple ways  
  • Knowledge of Inventory/ERP systems such as Net Suite.  
  • Experience with Microsoft Office 
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